You can create an iCloud link by selecting the photo, clicking Share, and then clicking iCloud Link, Paste this into the link box.

You can send the photo via email or Instagram if you are unable to attach it to the order. @winstercreations or hello@winstercreations.com

Our beautiful bauble features your cherished photo, lovingly printed on glossy photo paper, and filled with delicate white feathers. This delightful keepsake will bring your special memories to life, bringing a smile to your face year after year. It's adorned with a charming white ribbon bow and measures approximately 8x8cm in size.

The photo is printed on one side, and here are some more details:
* It's printed on glossy photo paper.
* You can add a personalised message.
* The bauble is shatterproof and elegantly joined in the middle.

Feel free to let us know what you'd like your bauble to say in the personalised box, and don't forget to attach the photo of your choice. All photos will be turned into black and white by default, but if you prefer otherwise, just let us know. The writing underneath will be standard (i.e. "Name" on the first line and then "Always in our hearts" on the second, but if you have special requests, we're here to make it truly yours."

WARNING! If it is not suitable for children, please keep it out of reach.

Any bauble orders made up may be used for product photos via Etsy and other marketplaces.

UK Delivery Policy

Your order usually takes between 2-3 working days to arrive within the United Kingdom after you receive a notification that your order has been dispatched.

Delivery is Free of charge for all destinations within the UK (excluding the Channel Islands) for all items unless specified otherwise.

Tracked 24 (Get it fast) 1-Day Delivery Policy

Orders must be placed by midday (12 noon) and you MUST select Tracked 24 (Get it fast) 1-Day Delivery at checkout to guarantee your delivery within 1 working day*.

Our Tracked 24 (Get it fast) 1-Day Delivery is serviced via Royal Mail Tracked 24. This service is estimated to deliver within 1 working day following the day after we dispatch your order. There are no deliveries on Sunday and some personalised products may require additional processing time.

International Delivery (additional charges may apply)

We are currently providing delivery to the following European countries. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer. 

• Germany £8.50
  
• France £8.50
  
• Italy £10.50
  
• Spain £10.50
  
• Netherlands £9.50
  
• Sweden £10.50
  
• Ireland £9.50
  
• Poland £10.50
  
• Belgium £9.00
  

Beyond Europe, we are also providing delivery to the following countries. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer. 

• United States £14.50
  
• Canada £15.50
  
• Australia £16.00

Please consider that whilst every effort is made on our part to dispatch your order on time, we have no control over the efficiency or reliability of Royal Mail, Evri or any other carriers that we may use which means that our delivery times should be seen as estimates only and exclude all and any Custom Orders. Our statutory handling time for all standard (non-custom) orders is 1 Business Day.

Return Policy

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items within 14 days of receipt.

Goods must be returned in the same condition as they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of WinsterCreations™.

We ask you to check your order as soon as you receive it. If you do not inform us within 14 days of receiving your order you will not be entitled to a refund or an exchange.

If for any reason your goods have been damaged in transit within 14 days of receiving your order we will either refund your goods or replace them, if the item is in stock, once the original goods have been returned to us.