Delivery & Returns
Standard Delivery Policy
Your order can take between 3-10 working days to arrive or up to 21 days for overseas delivery. We will contact you by email if there are any changes regarding your delivery. Delivery is Free of charge for all destinations within the UK (excluding the Channel Islands) for all items unless specified otherwise. Some items may be dispatched sooner and will arrive separately. If there are any extra charges (such as for delivery outside of the UK) we will calculate these costs based on your total order weight and will send you an invoice before you can checkout with us.
Tracked 24 (Get it fast) 1-Day Delivery Policy
Orders must be placed by midday (12 noon) and you MUST select Tracked 24 (Get it fast) 1-Day Delivery at checkout in order to guarantee your delivery within 1 working day*.
Our Tracked 24 (Get it fast) 1-Day Delivery is serviced via Royal Mail Tracked 24. This service is estimated to deliver within 1 working day following the day after we dispatch your order. There are no deliveries on Sunday and some personalised products may require additional processing time.
International Delivery (additional charges may apply)
We are currently providing delivery to the following European countries. We calculate your delivery charge based on the Size and Weight of your order.
- Germany £9.50
- France £10.50
- Italy £13.00
- Spain £15.00
- Netherlands £11.00
- Sweden £12.00
- Ireland £9.00
- Belgium £10.50
Beyond Europe, we are also providing delivery to the following countries. We calculate your delivery charge based on the Size and Weight of your order.
- United States £20.50
- Canada £21.50
- Australia £24.00
Please consider that whilst every effort is made on our part to dispatch your order on time, we have no control over the efficiency or reliability of Royal Mail, Evri or any other carriers that we may use which means that our delivery times should be seen as estimates only and exclude all and any Custom Orders. Our statutory handling time for all standard (non-custom) orders is 1 Business Day.
24 Plasnewydd Walk, Heritage Gate
Llantwit Major, Vale of Glamorgan
CF61 2YW, UNITED KINGDOM
t: 02920 003321
Goods must be returned in the same condition as they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of WinsterCreations™.
We ask you to check your order as soon as you receive it. If you do not inform us within 14 days of receiving your order you will not be entitled to a refund or an exchange.
If for any reason your goods have been damaged in transit within 14 days of receiving your order we will either refund your goods or replace them, if the item is in stock, once the original goods have been returned to us.