Refund policy

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items within 14 days of receipt.

Goods must be returned in the same condition as they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of WinsterCreations®.

We ask you to check your order as soon as you receive it. If you do not inform us within 14 days of receiving your order you will not be entitled to a refund or an exchange.

If for any reason your goods have been damaged in transit within 14 days of receiving your order we will either refund your goods or replace them, if the item is in stock, once the original goods have been returned to us.